Eikon Python API: No negative values via get_data / get_timeseries

Hello,

(The Reuters User Support forwarded me to this forum).

Tthere seems
to be a problem with using the Eikon-API: I tried to fetch the WM Fixings for
two currencies, e.g. EURUSD1MFIXM=WM and EURCHF1MFIXM=WM.

The EURUSD
case is fine:

Import eikon as ek

eikon.get_timeseries(ric, “Close”, startdate, endate)

with startdate yesterday, enddate today

delivers
one datapoint as expected.

However,
the EURCHF query returns only NaNs, current+historical.

But when
entering the ticker in the Eikon Application (Chart), the current and
historical values are fully available.

I could reproduce
the same issue with EURDKK or GBPCHF, which both are have values < 0.

I suspect
that negative numbers for timeseries are internally defined as invalid/NaN when
using get_timeseries?

Could you
please fix this issue or provide a workaround?

See also attached Screenshot, the missing values are negative on these days.

best regards,

Max