Elektron Real Time in Cloud connection errors using Python and websocket.

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Hello,

There is a following link, which helps retrieve data in Elektron https://github.com/Refinitiv/websocket-api/tree/master/Applications/Examples/RDP/python . Inside this folder are 2 python files. I am trying to run both of the codes however got the following error


Sending authentication request with password to https://api.refinitiv.com:15000/auth/oauth2/v1/token ...

EDP-GW authentication exception failure: HTTPSConnectionPool(host='api.refinitiv.com', port=15000): Max retries exceeded with url: /auth/oauth2/v1/token (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x000001F4E99B9488>: Failed to establish a new connection: [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond'))


Process finished with exit code 1


I have set following variables:

# Global Default Variables
app_id = '256'
auth_url = 'https://api.refinitiv.com:443/auth/oauth2/v1/token';
hostname = '127.0.0.1'
password = 'PASSWORD WHEN REGISTER MACHINE ID'
position = ''
sts_token = ''
refresh_token = ''
user = 'MY EMAIL ADDRESS'
clientid = 'APP KEY VIA https://emea1.apps.cp.thomsonreuters.com/apps/AppkeyGenerator'
port = '443'
client_secret = ''
scope = 'trapi'
ric = '/TRI.N'
service = 'ELEKTRON_DD'


What should I do to retreive the market prices?

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Best Answer

  • wasin.w
    wasin.w admin
    Answer ✓

    Hello @g.suhharukov

    Please be informed that the username for the Refinitiv Real-Time Optimized (formerly known as Elektron Real-Time in Cloud) should be a "machine id" (GE-XXXXXX..), not your email address. I suggest you contact your Refinitiv representative to help you get the machine id.


Answers

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