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The issue related to RTO Service that "Error: 1002 Could not read IPC Mount Request. System errno: (11) "

Dear CS Team,

I'm facing the issue that "Reason: rsslInitChannel() failed with code -1. Text: </local/jenkins/workspace/RRTLPC/OS/OL7-64/esdk/source/esdk/Cpp-C/Eta/Impl/Transport/rsslSocketTransportImpl.c:3761> Error: 1002 Could not read IPC Mount Request. System errno: (11)"

I have no idea to resolve it.

Please help.

#technologyrrtoc++connection
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Hello @tunglt15

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS

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Thanks,

AHS

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@tunglt15

Thanks for reaching out to us.

Please try to run the Cons113 example in the RTSDK package.

Run it with the following parameters:

-username <machineID> -password <password> -clientId <clientID> -itemName /JPY=

The example uses the Consumer_4 so the EmaConfig.xml looks like this:

...
<Consumer>
<Name value="Consumer_4"/>

  <ChannelSet value="Channel_4"/>
  <Logger value="Logger_1"/>
  <Dictionary value="Dictionary_2"/>
  <XmlTraceToStdout value="1"/>
  <XmlTraceToFile value="0"/>
  <RestEnableLog value="1"/>
</Consumer>
...
<Channel>
  <Name value="Channel_4"/>
  <ChannelType value="ChannelType::RSSL_ENCRYPTED"/>
  <CompressionType value="CompressionType::None"/>
  <GuaranteedOutputBuffers value="5000"/>
  <Location value="eu-west-1"/>
  <EnableSessionManagement value="1"/>
  <EncryptedProtocolType value="EncryptedProtocolType::RSSL_SOCKET"/>
  <ObjectName value=""/>
</Channel>
...

If it doesn't work, please share the application log, EMA configuration file (EmaConfig.xml), and the version of EMA that you are using.

I hope that this information is of help.

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Dear Team,

This issue happen on both 2 production environments:

GE-A-XXXXX

GE-A-YYYYY

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<AHS>
The machine IDs:

GE-A-01399837-3-6185 and GE-A-01399837-3-6312

Hello @tunglt15

Please be informed that the machine ID is your private credential information. Please do not share in public posts.
I have removed them from the post

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