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Valery avatar image
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RDP API. Websocket. Service discovery request returns 403 forbidden

Hi Refinitiv Team!

We need your help. We got 403 forbidden error via service discovery request (https://api.refinitiv.com/streaming/pricing/v1/?transport=websocket).

The request returned data on May 23, but stopped returning it on May 24. I have read similar articles - I have not found an answer.

There should be nothing wrong with our license, but just in case, I made a request (12590327) through my.refinitiv.com to check.


Real-Time Optimized, websocket api.

Any idea why this error might occur?

#productwebsocketsrefinitiv-realtime-optimised
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raksina.samasiri avatar image
11.9k ●25 ●5 ●10

Hi @Valery ,

Sorry for the inconvenience you've faced. It's mentioned in the ticket you opened via MyRefinitiv that Issue was resolved. Could you please try login again?

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Valery avatar image Valery

Hi @raksina.samasiri ,

we restarted the application, but we see no change on our side. 403 forbidden error.

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raksina.samasiri avatar image
11.9k ●25 ●5 ●10

Hi @Valery ,

Thank you for participation in the forum, I've checked the ticket you raised and found that the issue has been fixed and you've already can receive the data.

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