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Julian.Bai avatar image
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Urgent!!!News archive access failed

Urgent!!!

Hi team, client is having an issue connecting to mrn archive host archive.news.refinitiv.com. I've attached error message and could you help with the reason? I tried Filezilla connection is fine. Thanks team.snipaste-2024-03-25-16-49-19.jpg

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snipaste-2024-03-25-16-49-19.jpg (91.5 KiB)
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wasin.w avatar image   wasin.w

Hello @Julian.Bai

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS

Julian.Bai avatar image   Julian.Bai wasin.w
Almost forgot...thanks for reminder.

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Jirapongse avatar image
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@Julian.Bai

Thank you for reaching out to us.

Is the application our product? If yes, please contact the product team to investigate this issue.

Does the problem happen everytime when connecting to the MRN SFTP server? If yes, it could be the problem on the client's side (application or network).

I found the similar error on StackOverflow.

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Julian.Bai avatar image Julian.Bai

Thanks Jirapongse!

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