(429, Too many requests, please try again later)

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peeush

21 ●0 ●1 ●5

(429, Too many requests, please try again later)

getting error : (429, Too many requests, please try again later).....not using any other process with Refinitiv ...not any excel or any other API program but continuously getting this error ....need to know if these situations occur how to find the source of requests ...since currently ran only one program and there also sent the requests after interval of 20 sec..so no possibility of more than 5 requests any second....kindly assist how to find the source of requests

#technology #product python api

Mar 29 at 01:25 PM

10 |1500

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peeush Apr 01 at 06:30 AM

Any update on this ?

wasin.w Apr 09 at 10:07 AM

Hello @peeush

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,

AHS

wasin.w Apr 17 at 06:09 AM

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

Answer 1 · 2024-04-01T06:45:53Z

Jirapongse

79.3k ●253 ●52 ●74

@peeush

Thank you for reaching out to us.

We need to access the usage log to verify the source of requests. This can be done by the product support team.

Please contact the product support team directly via MyRefinitiv to verify the usage log and the source of requests.

Apr 01 at 06:45 AM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

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