We automatically create cases in the WC1 portal via the api and mark them for overnight scanning.
A question that has now come forward from the business is let's say we have a case existing in WC1 (e.g. caseId = 123, Name = 'Jane Doe') and now the name of that person changes. So our 'Jane Doe' marries and now she is named 'Jane Smith'. Do we update our CaseId = 123 with the new name ('Jane Smith') and then that case will be scanned for matching both 'Jane Doe' and 'Jane Smith' OR should we create an entirely new case containing the new name for it to work?
So what we are after is what is the correct way to make sure that maiden names and former names of our clients/entities are also being scanned? Update the existing cases with the new names OR create a new case for every name-change we do?