Discover Refinitiv
MyRefinitiv Refinitiv Perspectives Careers
Created with Sketch.
All APIs Questions & Answers  Register |  Login
Ask a question
  • Questions
  • Tags
  • Badges
  • Unanswered
Search:
  • Home /
  • Elektron /
  • WebSocket API /

For a deeper look into our Elektron API, look into:

Overview |  Quickstart |  Documentation |  Downloads |  Tutorials |  Articles

avatar image
REFINITIV
Question by bill.cunningham · Apr 15, 2020 at 07:31 PM · treprdp-apiwebsocketsrrtotime-series

ids-rest Chart Data Example

RE: IDS1.7.5.L1.rhel6_x86_64.tis.rrg

This software comes with an ids-rest example, which has html pages for Chart Data, Quote, News, News Statistic, and Yield Curve.

The Quote page works correctly, and returns good data for the item requested.

The Chart Data example however returns this error: Root Cause: java.lang.NullPointerException.

".com.reuters.sds.ts.tsi.connection.TSIConnectionManagerImpl.getConnection(TSIConnectionManagerImpl.java:171)"

Under the IDS software tree, the path com/reuters/sds/ts/tsi/connection does not exist, really nothing even close. Neither does TSIConnectionManagerImpl.java, or any file beginning with TSI.

Do we have a correction to get the Chart Data example working? Am I perhaps missing a library with the TSI connection files?


Thanks for all help, Bill C.

People who like this

0 Show 0
Comment
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Reply

  • Sort: 
avatar image
REFINITIV
Best Answer
Answer by wasin.w · Apr 16, 2020 at 05:01 AM
Hello @bill.cunningham


I am not the IDS server expert but based on my knowledge, the IDS server needs to connect to a DBU server for Time-series data (including the chart service). Does the DBU connection/service UP? The idsmon tool should be able to let you check this.


If the IDS server already connects to DBU and the service is UP but you still encounter the problem, I suggest you contact the TRIS support team to help you verify the IDS server side.

Comment
SupDev1

People who like this

1 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Watch this question

Add to watch list
Add to your watch list to receive emailed updates for this question. Too many emails? Change your settings >
7 People are following this question.

Related Questions

What's the difference between WebSocket API and TRKD Streaming API that's expected to be available also soon? (from WebSocket API Webinar Nov 29)

Refresh Token URL?

stream stat and data state are not present in WebSocket API Refresh Message.

Understand current contributing venues to a composite RIC

How to download 'up to the current minute' historical data?

  • Copyright
  • Cookie Policy
  • Privacy Statement
  • Terms of Use
  • Anonymous
  • Sign in
  • Create
  • Ask a question
  • Spaces
  • Alpha
  • App Studio
  • Block Chain
  • Bot Platform
  • Connected Risk APIs
  • DSS
  • Data Fusion
  • Data Model Discovery
  • Datastream
  • Eikon COM
  • Eikon Data APIs
  • Electronic Trading
    • Generic FIX
    • Local Bank Node API
    • Trading API
  • Elektron
    • EMA
    • ETA
    • WebSocket API
  • Intelligent Tagging
  • Legal One
  • Messenger Bot
  • Messenger Side by Side
  • ONESOURCE
    • Indirect Tax
  • Open Calais
  • Open PermID
    • Entity Search
  • Org ID
  • PAM
    • PAM - Logging
  • ProView
  • ProView Internal
  • Product Insight
  • Project Tracking
  • RDMS
  • Refinitiv Data Platform
    • Refinitiv Data Platform Libraries
  • Rose's Space
  • Screening
    • Qual-ID API
    • Screening Deployed
    • Screening Online
    • World-Check One
    • World-Check One Zero Footprint
  • Side by Side Integration API
  • TR Knowledge Graph
  • TREP APIs
    • CAT
    • DACS Station
    • Open DACS
    • RFA
    • UPA
  • TREP Infrastructure
  • TRKD
  • TRTH
  • Thomson One Smart
  • Transactions
    • REDI API
  • Velocity Analytics
  • Wealth Management Web Services
  • Workspace SDK
    • Element Framework
    • Grid
  • World-Check Data File
  • 中文论坛
  • Explore
  • Tags
  • Questions
  • Badges