question

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Accepted
27 2 10 11

RDMLogin stream was closed with status message

Hi

I am using Java EMA API and running my jar on EC2 machine. Jar was running good for 4 hours and was fetching UpdateMsg and RefreshMsg until I got the following error (as shown in pic also)

17:39:31.584 [pool-4-thread-1] ERROR com.thomsonreuters.ema.access.OmmConsumerImpl - loggerMsg

ClientName: LoginCallbackClient

Severity: Error

Text: RDMLogin stream was closed with status message

username AQIC5wM2LY4Sfcz4VrQDzz1NRXS8fwbSLS05CfVP3PwYg9M%3D%40AAJTSQACMjAAAlNLABQtMjQ3NDQyMjg4NTAxNzM2OTYyOAACUzEAAjM0%23

usernameType 1

State: Closed/Suspect/Timeout - text: "Timed out waiting for TREP authentication response."

loggerMsgEnd


What is the reason of this error? How can it be made sure that this error doesn't occur again?

Thanks


elektronrefinitiv-realtimeelektron-sdkrrtema-apielektron-message-apierror
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1 Answer

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Accepted
9.5k 10 5 7

Hello @dhruv.arora

It was possible that TREP in Elektron Real Time in Cloud(server side) did not send the login response before timeout according to "Timed out waiting for TREP authentication response." error. The causes may be from TREP, network etc. I suggest you reach out to Elektron Real Time in Cloud support team who can help you to investigate the server side if there was anything wrong which could cause the problem. You can submit the query to the team via Product Support | MyRefinitiv and select Product to be Elektron Real Time in Cloud

Hope this help.

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