Error code 503 | Server Error: API Proxy is not available

Paco Sebastian.Sunico
Paco Sebastian.Sunico LSEG
in Eikon Data APIs

hi, i was using the eikon python api to get some data. since a couple of days now this is not functioning. i am getting an error message: Error code 503 | Server Error: API Proxy is not available

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  • chavalit-jintamalit
    chavalit-jintamalit admin

    Are you using CodeBook ? I think it maybe due to extended idle time.

    Please try to restart CodeBook instance.

    File > Hub Control Panel > Stop My Server and then close the CodeBook app.

    Then try to re-launch the CodeBook app again.

    image

    image



  • Paco Sebastian.Sunico
    Paco Sebastian.Sunico LSEG

    Hi, thank you for your reply. This is what I got from my client.


    No i am not using notebook.

    I am running python scripts on my local PC. The moment it starts executing I am getting this error message


    image



    For reference, this is the full script I am using:


    ek.set_app_key('xxxxxx')

    begin= pd.Timestamp('2020-07-10', tz='CET')


    #gets ts using eikon api

    def get_eikon(name, freq, begin):

    try:

    df = ek.get_timeseries([name],

    start_date= begin.strftime('%Y-%m-%d '),

    interval=freq)

    df= df[df['COUNT']!=-1]

    except:

    print('get_eikon: '+name+' could not be found')

    df= pd.DataFrame()

    return df.tz_localize('UTC').tz_convert('CET')


    get_eikon('TFMBQM1', 'hour', begin)




    This has been functioning smoothly for months now until a few days ago.. did something change from your side?



    BR

    Panos

  • Paco Sebastian.Sunico
    Paco Sebastian.Sunico LSEG

    @chavalit-jintamalit Thanks for your help, as per the client, that resolved the issue.

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