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PKIX path building failed exception when getting World Check One Groups

We have implemented the WC One ZFS API to get the groups which is using the URL https://rms-world-check-one-api-pilot.thomsonreuters.com/v1/groups. This is working as expected on Refinitiv internal server, but for on-premise client this is showing an error as below:

ERROR: sun.security.validator.ValidatorException: PKIX path building failed : sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

Has anyone seen such an error and what is the resolution for this ?

Thanx

world-checkworld-check-oneworld-check-one-zf
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@amitsule

Yes, okay so this does look like it has to do with certs, may I request you to create a ticket with our support team using the below link, they will be able to best assist with this.

https://my.refinitiv.com/content/mytr/en/helpandsupport.html

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@amitsule

Hi,

Can you provide the complete request and response of the failed API call including the error code so that we can investigate this further?

This appears like a certs issue but I would like to see the request and response before I involve the support if it's indeed a certs issue as the message says.

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Hi @Mehran Khan, Thanx for your reply. There is no request body for the 'Get Groups' API call and there was no response as the connection failed. Are you looking for the header parameters here ? This might be difficult to get as the server is on client on-premise and we do not have access to this. Let me know.

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Ticket created - Support Ticket # : 09692637

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Hi,

We have raised a ticket with Customer Service and they have asked us to get in touch with Developer Community. See their response:

Please be informed that all related queries pertaining to our client's API-Pilot access can be addressed through https://community.developers.refinitiv.com/spaces/106/index.html

Can some one please help us understand and resolve this ? Is this an issue with the client server which is on-premise and connects to the World Check One ZFS API ?

Thanx

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@amitsule

Hi,

I just spoke to the support team and explained the context, they will soon reach out to you and assist.

Sorry about the confusion

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