Error in RDP

A client is getting an error when he connects to API playground, despite generating the API key .

This client is looking at access Notifi API and hasnt even reached there yet, facing issues in access the api https://apidocs.refinitiv.com/Apps/ApiDocs

The client has been given a valid license and access . Please advise ASAP

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Accepted answers

wasin.w

Hello @darshpatel

Please see the answer from the RDP API Gateway team below:
Firstly, please add the product license to the client's accounts required.

Next, please ask the client to try using the default mode of Chrome web browser or configure the setting to allow all cookies.

Please also check the browser configuration to allow cookies and cross-tracking for our API Playground. Disabling these features may prevent the authentication process.

Hope this helps.

All comments

wasin.w

Hello @darshpatel

Thank you for reaching out to us. I am contacting the RDP API team to check this issue. I will let you know an update as soon as I receive any information from the team.

wasin.w

Hello @darshpatel

Please see the answer from the RDP API Gateway team below:
Firstly, please add the product license to the client's accounts required.

Next, please ask the client to try using the default mode of Chrome web browser or configure the setting to allow all cookies.

Please also check the browser configuration to allow cookies and cross-tracking for our API Playground. Disabling these features may prevent the authentication process.

Hope this helps.

darshpatel

hi @wasin.w , thnak you let me relay this to client and revert. Fingers crossed

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