Status code 400: Bad request on handshake url http://localhost:9000/api/handshake : {"code":400,"...

...message":"Application key is not valid."

Im trying to run CODEBOOK code in Refinitiv Workspace.And I am having trouble using both options:

i) ek.set_app_key('a5n...................4tu')

ii) ek.set_app_key('DEFAULT_CODE_BOOK_APP_KEY')

The error message is:

Status code 400: Bad request on handshake url http://localhost:9000/api/handshake : {"code":400,"message":"Application key is not valid.","stack":"Error: Application key is not valid.\n    at /opt/data-platform-proxy/node_modules/src/scripting-proxy-core/server/middlewares/handshake/handshake-application-key-check-middleware.ts:56:40\n    at processTicksAndRejections (node:internal/process/task_queues:96:5)","statusMessage":"Bad Request"}
Error on handshake url http://localhost:9000/api/handshake : DesktopSessionError(1, 'Status code 400: App key is incorrect')

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Accepted answers

juan.santanera

It's working for me now. Looks like there was an update on PORT from 9000 to 9010

All comments

Jirapongse

@augusto_krappa

Thanks for reaching out to us.

Are you able to run the example code (__Examples__/01. Data Retrieval and Discovery/01 04. Eikon Data API/Eikon_Data_API__Get_Data.ipynb) in Codebook?

juan.santanera

I'm having the same issue, is there any update?

augusto_krappa

I am trying to run on the WEB now. It is working, but the connection is cut very soon. I load data for 300 companies and the code is stopping on the 8th.

Jirapongse

@augusto_krappa

Please share the code that you are using.

Juliane

I've been having the same issue as well (it worked after reinstalling at first, but now it has happened again). Is there any fix?

augusto_krappa

The 400 error issue appeared back to me in the WEB version now.... Anyone knows what is happening? I think many people is having this problem.

s2439857

Hi, this issue also persists on my side. Can anyone help? Do I need to use the desktop version?

raksina.samasiri

Hi @augusto_krappa , @juan.santanera, @Juliane, @s2439857 ,

Could you please let me know if the issue still persists? as I cannot replicate the issue. If so, I'm going to raise the technical support ticket for you so the technical support team can check on this.

juan.santanera

It's working for me now. Looks like there was an update on PORT from 9000 to 9010

raksina.samasiri

Thank you so much for this information

augusto_krappa

Hi, it seems that the problem has been solved.

shreesharma

I could fetch news data via rdp desktop workspace using python but from 2 days back this error prevails. Is there again any update ? I even tried creating a new api key in app key generator but nothing gets fixed, unfortunately.

raksina.samasiri

Hi @shreesharma ,

Could you please provide the error message you got for further investigation?

Moreover, the question with an accepted answer won't be monitored by the expert in the forum, so it's recommended to post the new question instead of commenting in the question with accepted answer.

Thanks

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