Login Fail

shanwei.will

We receive the following unexpected response:

[
  {
    "ID": 525729497,
    "Type": "Error",
    "Text": "JSON Converter Token Type error: Expected 'PRIMITIVE' for key 'ID' Received 'PRIMITIVE'",
    "Debug": {
      "File": "/local/jenkins/workspace/RTDSHotFixCore_Release/OS/OL7-64/esdk/source/rtsdk/Cpp-C/Eta/Impl/Converter/jsonToRwfSimple.C",
      "Line": 348,
      "Offset": 6,
    }
  }
]

We found that it was caused by the field, ID, we sent in login request:

ID in our request was 64bits. But it seemed that your system can only recognize 32bits.

It was really confusing that we has been sending 64bits for a long time and never occur this Error msg.

So I want to know if your system has been updated recently?

wasin.w

Hello @shanwei.will

Thank you for the information. I have tried the ID 525729497375546637 and connected to RTO. I can replicate the issue as follows:

Connecting to WebSocket wss://ap-southeast-1-aws-3-lrg.optimized-pricing-api.refinitiv.net:443/WebSocket for session1...
WebSocket successfully connected for session1!
SENT on session1:
{
  "Domain":"Login",
  "ID":525729497375546637,
  "Key":{
    "Elements":{
      "ApplicationId":"256",
      "AuthenticationToken":"eyJ0...w",
      "Position":"127.0.0.1/machine"
    },
    "NameType":"AuthnToken"
  }
}
RECEIVED on session1:
[
  {
    "Debug":{
      "File":"/local/jenkins/workspace/RTDSHotFixCore_Release/OS/OL7-64/esdk/source/rtsdk/Cpp-C/Eta/Impl/Converter/jsonToRwfSimple.C",
      "Line":348,
      "Message":"{\"ID\": 525729497375546637, \"Domain\": \"Login\", \"Key\": {\"NameType\": \"AuthnToken\", \"Elements\": {\"ApplicationId\": \"256\", \"Position\": \"192.168.68.111/WIN-V793K3HCLOL\", \"AuthenticationToken\": \"eyJ0...w\"}}}",
      "Offset":7
    },
    "ID":525729497,
    "Text":"JSON Converter Token Type error: Expected 'PRIMITIVE' for key 'ID' Received 'PRIMITIVE'",
    "Type":"Error"
  }
]

This error message is generated from the RTO server even the application sent a valid JSON message. I highly recommend you contact the RTO support team directly to verify the issue on server side. You can contact the team via https://my.refinitiv.com/content/mytr/en/helpandsupport.html website.