I am in Canada but my register location is Taiwan.
I can not login the Eikon and it shows the following info:
Configuration Download Error
The application failed to download the product configuration.
Possible causes:
• you are not connected to the network
• the Refinitiv Platform is encountering problems
• the desktop configuration is incorrect
Please restore the network connection or contact your system administrator.
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Technical Information:
'CBootstrapImpl::LoadProviders'
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After that, I run the system test, it shows these error info as follows:
Refinitiv Domain Connection Check - Private Network: Failure
amers1.heartbeat.ciam.refinitiv.biz (Web Exception Code: 1)
amers1-apps.platform.refinitiv.biz (Web Exception Code: 1)
amers1-gateway.platform.refinitiv.biz (Web Exception Code: 1)
amers1-proxy.platform.refinitiv.biz (Web Exception Code: 1)
amers1-views.platform.refinitiv.biz (Web Exception Code: 1)
amers2.heartbeat.ciam.refinitiv.biz (Web Exception Code: 1)
amers2-apps.platform.refinitiv.biz (Web Exception Code: 1)
amers2-gateway.platform.refinitiv.biz (Web Exception Code: 1)
amers2-proxy.platform.refinitiv.biz (Web Exception Code: 1)
amers2-views.platform.refinitiv.biz (Web Exception Code: 1)
apac1.heartbeat.ciam.refinitiv.biz (Web Exception Code: 1)
apac1-apps.platform.refinitiv.biz (Web Exception Code: 1)
apac1-gateway.platform.refinitiv.biz (Web Exception Code: 1)
apac1-proxy.platform.refinitiv.biz (Web Exception Code: 1)
apac1-views.platform.refinitiv.biz (Web Exception Code: 1)
emea1.heartbeat.ciam.refinitiv.biz (Web Exception Code: 1)
emea1-apps.platform.refinitiv.biz (Web Exception Code: 1)
emea1-gateway.platform.refinitiv.biz (Web Exception Code: 1)
emea1-proxy.platform.refinitiv.biz (Web Exception Code: 1)
emea1-views.platform.refinitiv.biz (Web Exception Code: 1)
apps.platform.refinitiv.biz (Web Exception Code: 1)
eikon.extranet.refinitiv.biz (Web Exception Code: 1)
workspace.extranet.refinitiv.biz (Web Exception Code: 1)
TimeSeries Domain Connection Check - Private Network: Failure
amers1-timeseries.platform.refinitiv.biz (Web Exception Code: 1)
amers1-ts-chunk.platform.refinitiv.biz (Web Exception Code: 1)
amers2-hosted-hmds.platform.refinitiv.biz (Web Exception Code: 1)
amers2-timeseries.platform.refinitiv.biz (Web Exception Code: 1)
amers2-ts-chunk.platform.refinitiv.biz (Web Exception Code: 1)
apac1-hosted-hmds.platform.refinitiv.biz (Web Exception Code: 1)
apac1-timeseries.platform.refinitiv.biz (Web Exception Code: 1)
apac1-ts-chunk.platform.refinitiv.biz (Web Exception Code: 1)
emea1-hosted-hmds.platform.refinitiv.biz (Web Exception Code: 1)
emea1-timeseries.platform.refinitiv.biz (Web Exception Code: 1)
emea1-ts-chunk.platform.refinitiv.biz (Web Exception Code: 1)
How can I SOLVE the problem please?
