RTSDK JAVA EMA - login failed (timed out after waiting 45000 milliseconds) for :)

Vanessa Domo

Hi Team,

Can you please provide any insight into what might have caused the following?

2024-08-29 04:47:43,307+0000 ERROR [com.refinitiv.ema.access.OmmConsumerImpl] (main) [-] [] loggerMsg

ClientName: Consumer_RTO_1

Severity: Error

Text: login failed (timed out after waiting 45000 milliseconds) for

loggerMsgEnd

2024-08-29 04:47:43,310+0000 ERROR [com.refinitiv.ema.access.OmmConsumerImpl] (main) [-] [] loggerMsg

ClientName: ChannelCallbackClient

Severity: Error

Text: Received ChannelDown event on channel Channel_RTO

Instance Name Consumer_RTO_1

RsslReactor Channel is null

Error Id 0

Internal sysError 0

Error Location Reactor.processWorkerEvent

Error text Error initializing channel: errorId=-1 text=com.refinitiv.proxy.authentication.ProxyAuthenticatorImpl: Unexpected http response code: 403

loggerMsgEnd

The user just run 7 same Calypso scheduled tasks to get FX.USD.ZAR.TN quote. 6 of them completed successfully and just one failed (id 231508).

The user is using RTO v2 and confirmed not connecting through RTDS.

Thank you!

Kind regards,

Vanessa

Gurpreet

Hi @Vanessa Domo,

When multiple applications or multiple instances of same application use same credentials, every new instance invalidates the old token. So, this could be a case where instances were racing around to grab the access token from one another.

It is recommended that each application instance should have their own machine ID.