Error message "the record could not be found" using EMA

louisawang
louisawang Newcomer
edited February 6 in Elektron

When we used the EMA C++ version to register GDAX*.EX contract, we received an error message "The record could not be found", which resulted in the inability to receive market data. Why does this error message appear? How to solve it?

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Answers

  • Jirapongse
    Jirapongse ✭✭✭✭✭

    @louisawang

    Thank you for reaching out to us.

    The "The record could not be found" message indicates the the subscribed RIC is not available on that service (IDN_SELECTFEED). When receiving this message, you can contact the content support team directly via MyAccount to verify those RICs.

    Now, I can subscribe to those RICs properly.

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