CAPI Session not registered on MMS

Hello,

We are attempting to connect to the contributions websocket channel here - contrib-ws1-emea1.platform.refinitiv.com


We have production credentials and can successfully ftech our auth tokens from https://api.refinitiv.com/auth/oauth2/v1/token


when we attempt to login to the websocket channel we get this error:

[{"ID":1,"Type":"Status","Domain":"Login","State":{"Stream":"Closed","Data":"Suspect","Code":"NotEntitled","Text":"CAPI Session not registered on MMS - please contact support"},"Private":true}]

and the socket is then closed

(we have contacted the support team but I wanted to ask the question to the developer community also)


Thanks, Rich.

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Best Answer

  • umer.nalla
    umer.nalla LSEG
    Answer ✓

    Hi @RichardPhillips

    I had also pushed this issue to the RCC team and I understand this was due to the incorrect setup of your credentials and that has now been resolved.


Answers

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