Authentication failed: error getting token

I registered for a new developer community account, and after logging in when I am trying to visit this page https://apidocs.refinitiv.com/Apps/ApiDocs, it is trying to load for a few minutes and eventually giving me the following error "Authentication failed: error getting token". How do I avoid this error and get access to the API? Thanks.

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Accepted answers

zoya faberov

Hello @koushik.pal,

Please be informed that developer community (developer.refinitiv.com) is open to everybody and one can self-register with their email and gain access to Refinitiv API learning materials.

apidocs.refinitiv.com is RDP API Playground that is for RDP customers. It requires separate credentials the email from your RDP customer welcome letter. Are you an RDP customer or on RDP trial? You may wish to contact your Refinitiv account manager to confirm and to discuss your requirements.

All comments

Shadab Hussain

Hi @koushik.pal,

Can you please confirm which browser are you using? And, can you please try opening API Playground using Firefox/Edge browser assuming if you are using Chrome browser?

koushik.pal

I tried both Safari and Chrome. I am on a Mac.

koushik.pal

I tried Firefox just now. Getting the same error. @Shadab Hussain

Shadab Hussain

@koushik.pal please raise a ticket on MyRefinitiv and the support team will look into this issue

zoya faberov

Hello @koushik.pal,

Please be informed that developer community (developer.refinitiv.com) is open to everybody and one can self-register with their email and gain access to Refinitiv API learning materials.

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