$$ER: E100,ACCESS DENIED for instruments which are available for the user in Excel

I was referred to this forum from the Refinitiv helpdesk. I do face an error with $$ER: E100,ACCESS DENIED for a couple of Refinitiv IDs, which I can access just fine in Excel, but not using GitHub - DatastreamDSWS/Datastream: Python API for DSWS with the same login information.
The offending IDs are ['ICUSD10(IR)','ICGBP10(IR)'] and I am wondering how this could be, given that I appear to have the proper access rights.
Any help would be appreciated!
Best Answer
-
Sorry about the issue that you are facing.
I can run the following code properly.
df = ds.get_data(tickers='ICUSD10(IR),ICGBP10(IR)',
kind=0)
dfYou can test the request with the Test REST Service. First, use the Get Token service method to get a token. Then, use the Get Data service method with the retrieved token to request Snapshot data of ICUSD10(IR) and ICGBP10(IR).
The response is:
{"DataResponse": {"AdditionalResponses": null,
"DataTypeNames": null,
"DataTypeValues": [{"DataType": "",
"SymbolValues": [{
"Currency": "U$",
"Symbol": "ICUSD10(IR)",
"Type": 5,
"Value": 3.706
},
{
"Currency": "£ ",
"Symbol": "ICGBP10(IR)",
"Type": 5,
"Value": 1.924
}
]
}
],
"Dates": [
"2022-11-22T00:00:00"
],
"SymbolNames": null,
"Tag": null
},
"Properties": null
}If you are still unable to get the data with the Test REST Service, please contact your Refinitiv account team or sales team to verify your DataStream Web Service account's permission.
I hope that this information is of help
0
Answers
-
Ok, I am not able to download the data using the Test REST Service:
{"DataResponse": {"AdditionalResponses": null,
DataTypeSymbolCurrencyValue TypeValues
"DataTypeNames": null,
"DataTypeValues": [{"DataType": "",
"SymbolValues": [{
"Currency": "NA",
"Symbol": "ICUSD10(IR)",
"Type": 6,
"Value": "NA"
},
{
"Currency": "NA",
"Symbol": "ICGBP10(IR)",
"Type": 6,
"Value": "NA"
}
]
}
],
"Dates": [
"2022-11-22T00:00:00"
],
"SymbolNames": null,
"Tag": null
},
"Properties": null
}
ICUSD10(IR)NAStringNA
ICGBP10(IR)NAStringNADates:2022-11-22 [1 item]So I will get back to my account team to check our permissions.
0 -
Just for the record, when requesting a time series with the Test API, I get:
{"DataResponse": {"AdditionalResponses": null,
"DataTypeNames": null,
"DataTypeValues": [{"DataType": "",
"SymbolValues": [{
"Currency": null,
"Symbol": "ICUSD10(IR)",
"Type": 0,
"Value": "$$ER: E100,ACCESS DENIED "
},
{
"Currency": null,
"Symbol": "ICGBP10(IR)",
"Type": 0,
"Value": "$$ER: E100,ACCESS DENIED "
}
]
}
],
"Dates": null,
"SymbolNames": null,
"Tag": null
},
"Properties": null
}0 -
I got the data properly.
0
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