RDP-Ownership responds error : "Too Many Request"

Hello there,

please help take a look:

I got a client say they sometimes get error on responds wiht "Too Many Requests".

Client using https://api.refinitiv.com/data/ownership/v1/views/org-info?universe=AAPL.O, normally will have 1-3 RICs on a request, and 1-3 request per second. so i don't think this would hit the limit for ownership, but not sure what happened.

here is the error log:

ricList: SMGRDRCZ3An.JK, result: {

"error":{

"id":"f6187e22-1e59-4ca9-b3f8-4453ce8fc010",

"code":"gw.userLimit",

"message":"too many requests for /data/ownership/v1/views/org-info [GET]",

"status":"Too Many Requests