SxS API cannot launch new app
I created a sxs api key in APPKEY Generator and Status is Enabled
then I use postman test
1. test ping: http://127.0.0.1:9000/ping success return 9000
2. test handshake: http://127.0.0.1:9000/sxs/v1, success get sessionToken
3. test create launch a Quote app, failed with message:
Couldn't get origin from productId: xxxx
Best Answer
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Thank you for reaching out to us.
I can run it properly on Postman.
You may contact the helpdesk team via MyRefinitiv to verify what the problem is.
0
Answers
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Thank you very much for your reply。
I have tried contacting the helpdesk team and also reached out to online customer service. Eventually, they advised me to seek help in the community.0 -
Hello @yongsheng6
I am sorry for your inconvenient, our Admin on Q&A forum can help you with the LSEG APIs general usage questions. However, the problem that you are facing seems to be the product issue that might relates to the Workspace/Eikon desktop application.
That is why we suggested you to contact the Workspace support team.0
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