Authentication problem{"error":"429" ,"error_description":"Request rate too high." }

b.smolec98
b.smolec98 Newcomer
in Refinitiv Data Platform Libraries

Hi,
I am using the Refinitiv Data Library for .NET, and everything has been working perfectly until now. For a few days now I have a problem that looks like this:

1729872982293.png

I also tried sending a request (by Postman) https://api.refinitiv.com/auth/oauth2/v1/token, but the response is the same:

{
    "error": "429",
    "error_description": "Request rate too high."
}

I contacted support, but I haven't received any specific information. Does anyone have an idea how I can solve this problem?

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Answers

  • Jirapongse
    Jirapongse ✭✭✭✭✭

    @b.smolec98

    Thank you for reaching out to us.

    According to the Limitations and Guidelines for the RDP Authentication Service, the 429 error indicates that the number of requests may exceed the limitations. 

    If applications send requests to the /token endpoint of the RDP authentication service with the same password grant type (a username and password) for more than 250 requests per five minutes, that username will be blocked and applications will start receiving HTTP responses with the 429 status code.

    Please contact the helpdesk team directly via MyAccount to verify it and unblock the account.

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