refinitiv.data._errors.RDError: Error code -1

Carl_Sand_123
Carl_Sand_123 Newcomer
edited January 28 in Refinitiv Data Platform Libraries

Hello! I run the followinf code:

df_test = rd.get_data(universe = ['SEK='], fields = ['BID'] )

And get this error message:

refinitiv.data._errors.RDError: Error code -1 | Cannot prepare connection OMMStreamConnection
name : ThreadOMMSTREAMING_PRICING_0.0
state : StreamCxnState.Disposed
subprotocol : tr_json2
is_auto_reconnect: True
can_reconnect : False
num_attempt : 0

The support function cannot help me and i would like to know what this error is and how to get past it.

Thanks in advance,

Carl

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Answers

  • Jirapongse
    Jirapongse ✭✭✭✭✭

    @Carl_Sand_123

    Thank you for reaching out to us.

    To verify what the problem is, please enable the debug log by running the following code before opening a session. 

    config = rd.get_config()
config.set_param("logs.transports.file.enabled", True)
config.set_param("logs.transports.file.name", "lseg-data-lib.log")
config.set_param("logs.level", "debug")

rd.open_session()

    With this code, the lseg-data-lib.log file will be created. Please share this log file.

    You may need to run the following code. 

    df_test = rd.get_data(universe = ['SEK='], fields = ['TR.BIDPrice'] )
print(df_test)
df_test = rd.get_data(universe = ['SEK='], fields = ['BID'] )
print(df_test)

    Otherwise, please check the answer on these dicussions.

  • Carl_Sand_123
    Carl_Sand_123 Newcomer

    Thanks this worked!

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