I can't get the data source of some indices and stocks through the ['CF_EXCHNG', 'RDN_EXCHID', 'RDN_

@rice

Thank you for reaching out to us.

According to the code, the application subscribes to real-time streaming data. It may relate to a permission issue.

You can enable the debug log to verify what the problem is.

config = ld.get_config()

config.set_param("logs.transports.file.enabled", True)

config.set_param("logs.transports.file.name", "lseg-data-lib.log")

config.set_param("logs.level", "debug")


ld.open_session()

With this code, the lseg-data-lib.log file will be created. Please remove any private information from the log file and then share it.

@rice

It should have more log. For example:

Please refer to the Eikon Data API and Refinitiv Data Library - Troubleshooting article to make sure that the Data API Proxy is running properly.

If it is a permission issue, you should see this message in the log file.

[2025-05-19T15:35:54.569119+07:00] - [sessions.desktop.workspace.0] - [DEBUG] - [41708 - ThreadOMMSTREAMING_PRICING_0.0] - [stream_connection] - [_on_message] - [OMMSTREAMING_PRICING_0.0] queued with priority 4: {"Domain": "MarketPrice", "State": {"Data": "Suspect", "Stream": "Closed", "Code": "NotEntitled", "Text": "Access Denied: User req to PE(3666)"}, "Type": "Status", "ID": 5, "Key": {"Name": ".SPX", "NameType": "Ric", "Service": "Q"}}

It is a permission issue.

[2025-05-20T13:48:48.573347+08:00] - [sessions.desktop.workspace.0] - [DEBUG] - [47388 - Msg-Proc-ThreadOMMSTREAMING_PRICING_0.0] - [omm_stream_connection] - [_process_message] - [OMMSTREAMING_PRICING_0.0] process message {"Domain": "MarketPrice", "State": {"Data": "Suspect", "Stream": "Closed", "Code": "NotEntitled", "Text": "Access Denied: User req to PE(3666)"}, "Type": "Status", "ID": 6, "Key": {"Name": ".SPX", "NameType": "Ric", "Service": "Q"}}

[2025-05-20T13:48:48.574347+08:00] - [sessions.desktop.workspace.0] - [DEBUG] - [47388 - Msg-Proc-ThreadOMMSTREAMING_PRICING_0.0] - [omm_stream_connection] - [_process_message] - [OMMSTREAMING_PRICING_0.0] process message {"Domain": "MarketPrice", "State": {"Data": "Suspect", "Stream": "Closed", "Code": "NotEntitled", "Text": "Access Denied: User req to PE(5185)"}, "Type": "Status", "ID": 9, "Key": {"Name": ".SPXRT", "NameType": "Ric", "Service": "Q"}}

Please contact your LSEG account team or sales team to verify the permission.