What does this Websocket status message mean?

james_molohon · February 2019

{"ID":2,"Type":"Status","Key":{"Service":"IDN_RDF"},"State":{"Stream":"Closed","Data":"Suspect","Code":"AlreadyOpen","Text":"Request Rejected: Channel not logged in."}}

nick.zincone · February 2019

Hi @james_molohon,

You can find more details around the status message within the documentation: https://docs-developers.thomsonreuters.com/1549028126279/14977/#page/Messages%2FStatusMsg.html.

What might be happening is that the server is logging you out. In order for you to maintain an active/live connection is to pay attention to the Ping/Pong protocol used. That is, the server will periodically send you a ping message which will require applications to acknowledge by sending a Pong. The documentation will outline this in more detail.

Hope this resolves your issue.

nick.zincone · February 2019

Hi @james_molohon,

The status indicates that you have not successfully logged in to Websocket Service. Refer to the Quick start (https://developers.thomsonreuters.com/elektron/websocket-api/quick-start?content=34507&type=quick_start) for instructions.

james_molohon · February 2019

https://community.developers.refinitiv.com/discussion/comment/37996#Comment_37996

Thanks for your quick response. Is there any additional information available about the Code or Text properties? What possible scenarios would cause this error? I use the same login command and it works most of the time, but recently I'm finding this message in the application logs.

What does this Websocket status message mean?

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What does this Websocket status message mean?

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