Error code 503 | Server Error: API Proxy is not available

hi, i was using the eikon python api to get some data. since a couple of days now this is not functioning. i am getting an error message: Error code 503 | Server Error: API Proxy is not available

Welcome!

It looks like you're new here. Sign in or register to get started.

Best Answer

Answers

  • Are you using CodeBook ? I think it maybe due to extended idle time.

    Please try to restart CodeBook instance.

    File > Hub Control Panel > Stop My Server and then close the CodeBook app.

    Then try to re-launch the CodeBook app again.

    image

    image



  • Hi, thank you for your reply. This is what I got from my client.


    No i am not using notebook.

    I am running python scripts on my local PC. The moment it starts executing I am getting this error message


    image



    For reference, this is the full script I am using:


    ek.set_app_key('xxxxxx')

    begin= pd.Timestamp('2020-07-10', tz='CET')


    #gets ts using eikon api

    def get_eikon(name, freq, begin):

    try:

    df = ek.get_timeseries([name],

    start_date= begin.strftime('%Y-%m-%d '),

    interval=freq)

    df= df[df['COUNT']!=-1]

    except:

    print('get_eikon: '+name+' could not be found')

    df= pd.DataFrame()

    return df.tz_localize('UTC').tz_convert('CET')


    get_eikon('TFMBQM1', 'hour', begin)




    This has been functioning smoothly for months now until a few days ago.. did something change from your side?



    BR

    Panos

  • @chavalit-jintamalit Thanks for your help, as per the client, that resolved the issue.

Welcome!

It looks like you're new here. Sign in or register to get started.

Welcome!

It looks like you're new here. Sign in or register to get started.