Unable to login on https://apidocs.refinitiv.com

alfred
alfred Newcomer
in Refinitiv Data Platform

Hi,

I'm trying to login to https://apidocs.refinitiv.com
As soon as i get logged in, i see an error:


screenshot-20210913-111927.png


I tried resetting my password just in case, but it did not fix anything.

Thanks for your help

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Best Answer

  • nick.zincone
    nick.zincone admin
    Answer ✓

    Hi @alfred

    The API Playground is presently down and has been reported to the team for investigation. They have identified the root cause and are actively on it. Thanks for your patience.

Answers

  • Gurpreet
    Gurpreet admin

    Hi @alfred,

    Are you still experiencing this issue? Were you on a trial ID which has expired? Which browser are you using - can you try after clearing the cookies (or in private browsing mode).

  • Alex Putkov.1
    Alex Putkov.1 ✭✭✭✭✭

    @alfred

    To access API Playground (https://apidocs.refinitiv.com) you need to have credentials for Refinitiv Data Platform. The ID you used to sign up it not entitled for any Refinitiv products. In other words you do not currently subscribe to any Refinitiv products or services, and this is why you cannot access API Playground.

  • Gurpreet
    Gurpreet admin
    Thanks Alex.
  • nick.zincone
    nick.zincone admin
    I'm conversing with the Product Manager right now on Teams - it doesn't work for many people. I can't get it to work at all.
  • alfred
    alfred Newcomer

    Thank you for your reactivity.

    I will wait for your current issues to be solved before trying again, and will check if i'm entitled to the products i need, like @Alex Putkov. said.

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