Hello @bkquant

I am sorry the hear that the client is facing the issue.

The "Login Denied:Failed to validate sso token" error message is generated from the RTO, you may contact the RTO directly to help you verify the issue on the server side. You can submit a ticket to the RTO support team via the my.refinitiv.com website.

In the meantime, can you ask the client to give us more detail about the application, environment, and issue as follows?

• EMA Java version
• Java SDK version
• Platform/OS
• Can the client replicate the issue with the ex450_MP_QueryServiceDiscovery example?
• Does the client use a single Machine ID per session or a single Machine ID with multiple sessions/applications?

The client may try to enable the API log to turn on the HTTP REST messages between the API and the server. Please set the logging.properties file (the file is available at <RTSDK- package>\Java\Ema\Core\src\main\resources folder) with the following pattern

.level=FINEST
 
handlers=java.util.logging.FileHandler, java.util.logging.ConsoleHandler
java.util.logging.ConsoleHandler.level=FINEST
java.util.logging.ConsoleHandler.formatter=java.util.logging.SimpleFormatter
java.util.logging.FileHandler.level=FINEST
java.util.logging.FileHandler.pattern=<absolute path to your log file location>//ema.log
java.util.logging.SimpleFormatter.format=%1$tY-%1$tm-%1$td %1$tH:%1$tM:%1$tS.%1$tL %4$-7s %2$s %n%5$s

Then run the application with the JVM argument -Djava.util.logging.config.file points to the logging.properties file

Example:

-Djava.util.logging.config.file=C:\drive_d\Project\APIs\EMA_Code\EMA_Java\src\main\resources\logging.properties

Please note that you can set the following properties on logging.properties file for the log file roll-over:

• java.util.logging.FileHandler.limit=the maximum number of bytes to write to any one file
• java.util.logging.FileHandler.count= the number of files to use

Hello @bkquant @hyunjeong.shim

Please see my answers below:

ex450_MP_QueryServiceDiscovery

The example is available in the RTSDK Java package. It is in the <RTSDK Java pacakage>\Java\Ema\Examples\src\main\java\com\refinitiv\ema\examples\training\consumer\series400 folder. The client can download the SDK package from the SDK download page.

About "Does the client use a single Machine ID per session/application or a single Machine ID with multiple sessions/applications?", I cannot help with this question. The client is the one who uses the Machine ID account, so you need to ask the client directly how they use the account.

Hello @hyunjeong.shim @bkquant

Please be informed that the API sends the IP Address to the RTO Streaming server as a "Position" information as part of the OMM login/authentication process by default. The Position, together with ApplicationId, helps the upstream infrastructure component to identify the client connection.

I highly recommend you ask the client to apply and contact the Real-Time API support team (RDC) to check this behavior in more detail. The client can contact the RDC team via the "Contact premium support" button on the RTSDK Java page