RTO - Authentication Issue.txt
Would you kindly advise what the possible cause of the following error is?
"Text": "Authentication failed (1026, Request for token validation failed:"The authentication server did not contain "active" in response."
For context, the client is using the RTO data feed service and running the Python program 'market_price_rdpgw_service_discovery'. He is requesting real-time data and storing it in a .csv file for further use. Data is being fetched on a real-time basis. However, the authentication error message pops up about 11-12 minutes after initiation of 'market_price_rdpgw_service_discovery'. This error comes up only sometimes and not always. Please refer to the attached console log for more details. Console log file points to another issue: When fetching the real-time data through 'market_price_rdpgw_service_discovery', He is also updating the .csv file for the latest BID and ASK Prices. However, if we check the console log file or the .csv file where the real-time data is getting updated, the field 'VALUE_TS1' does not get updated on a real-time basis and points to a time which is about 5-7 mins old.
His use case is to run this .py file continuously throughout the day and update the .csv file with the real-time RICs: FX Spots and Forwards feed.