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can not login the Eikon

I am in Canada but my register location is Taiwan.

I can not login the Eikon and it shows the following info:


Configuration Download Error

The application failed to download the product configuration.

Possible causes:

• you are not connected to the network

• the Refinitiv Platform is encountering problems

• the desktop configuration is incorrect

Please restore the network connection or contact your system administrator.

---------------------------------

Technical Information:

'CBootstrapImpl::LoadProviders'

---------------------------------

After that, I run the system test, it shows these error info as follows:

Refinitiv Domain Connection Check - Private Network: Failure

amers1.heartbeat.ciam.refinitiv.biz (Web Exception Code: 1)

amers1-apps.platform.refinitiv.biz (Web Exception Code: 1)

amers1-gateway.platform.refinitiv.biz (Web Exception Code: 1)

amers1-proxy.platform.refinitiv.biz (Web Exception Code: 1)

amers1-views.platform.refinitiv.biz (Web Exception Code: 1)

amers2.heartbeat.ciam.refinitiv.biz (Web Exception Code: 1)

amers2-apps.platform.refinitiv.biz (Web Exception Code: 1)

amers2-gateway.platform.refinitiv.biz (Web Exception Code: 1)

amers2-proxy.platform.refinitiv.biz (Web Exception Code: 1)

amers2-views.platform.refinitiv.biz (Web Exception Code: 1)

apac1.heartbeat.ciam.refinitiv.biz (Web Exception Code: 1)

apac1-apps.platform.refinitiv.biz (Web Exception Code: 1)

apac1-gateway.platform.refinitiv.biz (Web Exception Code: 1)

apac1-proxy.platform.refinitiv.biz (Web Exception Code: 1)

apac1-views.platform.refinitiv.biz (Web Exception Code: 1)

emea1.heartbeat.ciam.refinitiv.biz (Web Exception Code: 1)

emea1-apps.platform.refinitiv.biz (Web Exception Code: 1)

emea1-gateway.platform.refinitiv.biz (Web Exception Code: 1)

emea1-proxy.platform.refinitiv.biz (Web Exception Code: 1)

emea1-views.platform.refinitiv.biz (Web Exception Code: 1)

apps.platform.refinitiv.biz (Web Exception Code: 1)

eikon.extranet.refinitiv.biz (Web Exception Code: 1)

workspace.extranet.refinitiv.biz (Web Exception Code: 1)

TimeSeries Domain Connection Check - Private Network: Failure

amers1-timeseries.platform.refinitiv.biz (Web Exception Code: 1)

amers1-ts-chunk.platform.refinitiv.biz (Web Exception Code: 1)

amers2-hosted-hmds.platform.refinitiv.biz (Web Exception Code: 1)

amers2-timeseries.platform.refinitiv.biz (Web Exception Code: 1)

amers2-ts-chunk.platform.refinitiv.biz (Web Exception Code: 1)

apac1-hosted-hmds.platform.refinitiv.biz (Web Exception Code: 1)

apac1-timeseries.platform.refinitiv.biz (Web Exception Code: 1)

apac1-ts-chunk.platform.refinitiv.biz (Web Exception Code: 1)

emea1-hosted-hmds.platform.refinitiv.biz (Web Exception Code: 1)

emea1-timeseries.platform.refinitiv.biz (Web Exception Code: 1)

emea1-ts-chunk.platform.refinitiv.biz (Web Exception Code: 1)


How can I SOLVE the problem please?

#productconfigurationerror-loginconnection-error
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I'm sorry to hear you're having login issues with Eikon. Ensure your credentials are correct. For a different challenge, explore the engaging Delta game on Roblox, offering a unique gaming experience. If Eikon troubles persist, contact support for assistance.




1 Answer

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Hello @Patrick Chan

I sorry to hear that you are encountering this issue. Unfortunately, we Developer Advocate is specialize in LSEG APIs, not the Eikon/Workspace product.

I highly recommend you contact the Eikon/Workspace support team directly to help you with this issue. You can contact the team via https://my.refinitiv.com/content/mytr/en/helpandsupport.html website as follows:

contact-eikon-support.png


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