question

Patrick Chan

1 ●1 ●1 ●1

can not login the Eikon

I am in Canada but my register location is Taiwan.

I can not login the Eikon and it shows the following info:

Configuration Download Error

The application failed to download the product configuration.

Possible causes:

• you are not connected to the network

• the Refinitiv Platform is encountering problems

• the desktop configuration is incorrect

Please restore the network connection or contact your system administrator.

---------------------------------

Technical Information:

'CBootstrapImpl::LoadProviders'

---------------------------------

After that, I run the system test, it shows these error info as follows:

Refinitiv Domain Connection Check - Private Network: Failure

amers1.heartbeat.ciam.refinitiv.biz (Web Exception Code: 1)

amers1-apps.platform.refinitiv.biz (Web Exception Code: 1)

amers1-gateway.platform.refinitiv.biz (Web Exception Code: 1)

amers1-proxy.platform.refinitiv.biz (Web Exception Code: 1)

amers1-views.platform.refinitiv.biz (Web Exception Code: 1)

amers2.heartbeat.ciam.refinitiv.biz (Web Exception Code: 1)

amers2-apps.platform.refinitiv.biz (Web Exception Code: 1)

amers2-gateway.platform.refinitiv.biz (Web Exception Code: 1)

amers2-proxy.platform.refinitiv.biz (Web Exception Code: 1)

amers2-views.platform.refinitiv.biz (Web Exception Code: 1)

apac1.heartbeat.ciam.refinitiv.biz (Web Exception Code: 1)

apac1-apps.platform.refinitiv.biz (Web Exception Code: 1)

apac1-gateway.platform.refinitiv.biz (Web Exception Code: 1)

apac1-proxy.platform.refinitiv.biz (Web Exception Code: 1)

apac1-views.platform.refinitiv.biz (Web Exception Code: 1)

emea1.heartbeat.ciam.refinitiv.biz (Web Exception Code: 1)

emea1-apps.platform.refinitiv.biz (Web Exception Code: 1)

emea1-gateway.platform.refinitiv.biz (Web Exception Code: 1)

emea1-proxy.platform.refinitiv.biz (Web Exception Code: 1)

emea1-views.platform.refinitiv.biz (Web Exception Code: 1)

apps.platform.refinitiv.biz (Web Exception Code: 1)

eikon.extranet.refinitiv.biz (Web Exception Code: 1)

workspace.extranet.refinitiv.biz (Web Exception Code: 1)

TimeSeries Domain Connection Check - Private Network: Failure

amers1-timeseries.platform.refinitiv.biz (Web Exception Code: 1)

amers1-ts-chunk.platform.refinitiv.biz (Web Exception Code: 1)

amers2-hosted-hmds.platform.refinitiv.biz (Web Exception Code: 1)

amers2-timeseries.platform.refinitiv.biz (Web Exception Code: 1)

amers2-ts-chunk.platform.refinitiv.biz (Web Exception Code: 1)

apac1-hosted-hmds.platform.refinitiv.biz (Web Exception Code: 1)

apac1-timeseries.platform.refinitiv.biz (Web Exception Code: 1)

apac1-ts-chunk.platform.refinitiv.biz (Web Exception Code: 1)

emea1-hosted-hmds.platform.refinitiv.biz (Web Exception Code: 1)

emea1-timeseries.platform.refinitiv.biz (Web Exception Code: 1)

emea1-ts-chunk.platform.refinitiv.biz (Web Exception Code: 1)

How can I SOLVE the problem please?

#product configuration error-login connection-error

Oct 20, 2023 at 03:53 AM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

raksina.samasiri Oct 27, 2023 at 08:33 AM

Hi @Patrick Chan ,

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?
If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,
AHS

Jirapongse Nov 03, 2023 at 10:55 AM

Hi,

Please be informed that a reply has been verified as correct in answering the question, and marked as such.

Thanks,

AHS

Jesse946 Dec 01, 2023 at 08:14 AM

I'm sorry to hear you're having login issues with Eikon. Ensure your credentials are correct. For a different challenge, explore the engaging Delta game on Roblox, offering a unique gaming experience. If Eikon troubles persist, contact support for assistance.

dryh4574wbr4 Apr 17 at 05:00 AM

I am also facing the same situation as you. Restoring the network connection doesn't seem to help me resolve the Quick Draw issue

wasin.w

24.7k ●54 ●17 ●14

Hello @Patrick Chan

I sorry to hear that you are encountering this issue. Unfortunately, we Developer Advocate is specialize in LSEG APIs, not the Eikon/Workspace product.

I highly recommend you contact the Eikon/Workspace support team directly to help you with this issue. You can contact the team via https://my.refinitiv.com/content/mytr/en/helpandsupport.html website as follows:

contact-eikon-support.png (20.9 KiB)

Oct 20, 2023 at 04:05 AM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.