Hi, i failed to get the all Future contracts according to use the chain RIC(e.g. 0#HSI:) by websocket API, which the error message is "*The record could not be found". it's the venue not support this request or is there something error in request message? Please kindly advise, thanks.
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24.5k
●86 ●10 ●22
Hi @jarfery.du
Can you confirm the exact JSON Request you are sending? Also, are you connecting to local TREP/ADS or ERT in Cloud?
I just tried the following:
{
"ID":2,
"Key":{
"Name":[
"0#HSI:"
],
"Service":"ELEKTRON_DD"
}
}
and I received back:
{
"Fields":{
"BCAST_REF":".HSI",
"CONTEXT_ID":2866,
"CURRENCY":"HKD",
"DDS_DSO_ID":4196,
"DSPLY_NAME":"HANG SENG INDEX",
"DSPLY_NMLL":"\u6046\u751f\u6307\u6578",
...truncated for forum....
"LINK_2":"HSIQ0",
"LINK_3":"HSIU0",
"LINK_4":"HSIZ0",
"LINK_5":"HSIH1",
...truncated for forum....
"RDN_EXCHD2":"HFE",
"RDN_EXCHID":"HFE",
"RECORDTYPE":120,
"REF_COUNT":5,
"SPS_SP_RIC":".[SPSHKFOMDVAE2"
},
"ID":3,
"Key":{
"Name":"0#HSI:",
"Service":"ELEKTRON_DD"
},
Is it possible you missed the end ':' - because if I try
{
"ID":2,
"Key":{
"Name":[
"0#HSI"
],
"Service":"ELEKTRON_DD"
}
}
I also get back
"Text":"*The record could not be found"
3
●0 ●0 ●1
Thank you for your prompt reply.
I used the wrong API(Market price domain) to retrieve Futures contract before, and I just tried to use batch request to retrieve Futures contracts in Cloud, which responds with error message "Access Denied: User req to PE(9017)", it means that we haven't permission to subscribe chain ric data yet. Here is our Machine ID "GE-A-00456807-3-3957".
I also extract a sample JSON request/respond message as below:
a). Request JSON message:
SENT on Session1:
{
"ID": 12,
"Key": {
"Name": [
"0#HSI:"
],
"Service": "ELEKTRON_DD"
}
}
b). Respond JSON message:
RECEIVED on Session1:
[
{
"ID": 12,
"Type": "Status",
"State": {
"Stream": "Closed",
"Data": "Ok",
"Text": "Processed 1 total items from Batch Request. 1 Ok."
}
}
]
{
"ID": 13,
"Type": "Status",
"Key": {
"Service": "ELEKTRON_DD",
"Name": "0#HSI:"
},
"State": {
"Stream": "Closed",
"Data": "Suspect",
"Code": "NotEntitled",
"Text": "Access Denied: User req to PE(9017)"
}
},
24.5k
●86 ●10 ●22
Hi @jarfery.du
I have emailed your local Refinitiv account team - so they may get in touch directly - but I recommend you also attempt to contact them to discuss changes to your account permissions.
