Doe we have static IP bound to api.refinitiv.com? which can be used in firewall configuration instead of url
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Do we have static ip for the api.refinitiv.com
<This is a private comment>
Hi @Frederic
I have checked with the RDP team, the static IPs of https://api.refinitiv.com endpoint are 75.2.0.254, 99.83.242.11.
You can find more detail on this https://confluence.refinitiv.com/pages/viewpage.action?spaceKey=TRAPIG&title=API+Gateway+Public+URLs page (you may be required to connect to VPN).
Note: The RDP team suggest to not post these IPs as a public answer.
Many thanks
@wasin.w
The client encounters the issue that their DNS cannot map the IP to the same URL as "api.refinitiv.com" (will actually be mapped to some aws endpoint url), so they would like to have the IPs that can be configured in their firewall. Do you have some suggestions on the DNS / firewall configuration to mitigate this? Or some DNS configuration is required?
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Hello @Frederic
Could you please clarify the "the IP of api.refinitiv.com always maps to other AWS endpoint URLs" statement?
I did a quick test with the IP 75.X.X.X and it works fine. My replication steps are as follow:
- Get RDP Authentication from https://75.X.X.X/auth/oauth2/v1/token endpoint URL
- Request ESG data from https://75.X.X.X/data/environmental-social-governance/v2/views/basic?universe=TSLA.O endpoint URL
- Request Symbology lookup from https://75.X.X.X/discovery/symbology/v1/lookup
All HTTP request messages get data successfully.
Please contact the Sales team regarding the Delivery Connect pricing and how to get access.
Thanks for the information.
The problem is the IP/URL accessed will be mapped to a397101cbd5c634c0.awsglobalaccelerator.com (or other AWS addresses) so it will be blocked by their firewall (not recognized as "api.refinitiv.com"). Any I think it would be client's DNS configuration problem. just would like to know if we have any experience on this?
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Hello @Frederic
Do you mean the client cannot map 75.x.x.x and 99.x.x.x IP Addresses to the api.refinitiv.com?
yes yes, so their app network connection cannot pass their firewall configured with URL rules
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Hello @Frederic
The 75.x.x.x. and 99.x.x.x IPs are the AWS Elastic IP which is the static IPv4 that can be accessed from the public internet.
Does the client has any firewall, network policies, or even in the region that blocks the public internet or Amazon AWS?
Please be informed that there is the Delivery Connect that lets the client connect to RDP via a private network as well.
<This is a private comment>
Hi @Frederic
You can find more detail regarding the Delivery Connection from this https://confluence.refinitiv.com/display/TRAPIG/AWS+PrivateLink+connectivity+details page.
Note: You may need to log in to VPN to access the page.
The client has firewall. Currently they configure the firewall with the
api.refinitiv.com url, however, the ip of
api.refinitiv.com always maps to other aws endpoint urls, so as a result their firewall still blocks the access.
Regarding the Delivery Connect option, is that free of charge and how to enable that?
