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Error when login to Eikon Desktop app. How to fix it?

I am getting the following error when trying logging to Eikon desktop App:


REFINITIV EIKON

Desktop 4.0.56 (build 4.0.56018)


Error description:

Configuration Download Error

The application failed to download the product configuration.

Possible causes:

• you are not connected to the network

• the Refinitiv Platform is encountering problems

• the desktop configuration is incorrect

Please restore the network connection or contact your system administrator.

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Technical Information:

'CBootstrapImpl::LoadProviders'

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Hoow can I solve this, I have installed it more than twice. I have also check connectivity, but iti is impossible to connect.


errorlog-inconnection-error
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Hello @dameliatus

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS

@dameliatus

Hi,

Please be informed that a reply has been verified as correct in answering the question, and marked as such.

Thanks,

AHS

1 Answer

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@dameliatus

Please contact the Refinitiv Eikon support team directly via MyRefinitiv to verify the problem.

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