The contributor is facing login issues on RCC, where they get timeout error

LanceGabriel.Villacrusis
LanceGabriel.Villacrusis LSEG
in EMA

I’ve changed it to:

<Channel>

<Name value="Channel_1"/>

<ChannelType value="ChannelType::RSSL_ENCRYPTED"/>

<Host value="contrib1-emea1.platform.refinitiv.com"/>

<Port value="443"/>

<EncryptedProtocolType value="EncryptedProtocolType::RSSL_SOCKET"/>

</Channel>

</ChannelList>

And still get the original error (I tried 5 times):

230711.09:15:48.922 ERRO [5852] #ZULUREUTERSCONTRIBUTE# : Exception Type='OmmInvalidUsageException', Text='login failed (timed out after waiting 45000 milliseconds) for http://contrib1-emea1.platform.refinitiv.com:443)', ErrorCode='-4052'


From:

230707.15:46:50.679 ERRO [2016] #ZULUREUTERSCONTRIBUTE# : Exception Type='OmmInvalidUsageException', Text='login failed (timed out after waiting 45000 milliseconds) for http://contrib1-emea1.platform.refinitiv.com:443)', ErrorCode='-4052' <Name value="Channel_1"/> <ChannelType value="ChannelType::RSSL_ENCRYPTED"/> <Host value="contrib2-emea1.platform.refinitiv.com"/> <Port value="443"/> <EncryptedProtocolType value="EncryptedProtocolType::RSSL_HTTP"/> </Channel>Loading




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Best Answer

  • Gurpreet
    Gurpreet admin
    Answer ✓

    Hi @LanceGabriel.Villacrusis,

    You will have to provide more details than this. Is this a new application. Did contributions ever worked in the past? Have you ensured that there is a network route to the host - try the following command and see if you are able to connect to remote host or if a firewall is blocking the connection:

    telnet contrib1-emea1.platform.refinitiv.com 443

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