refinitiv.data not able to retrieve RDP access token (Error code 401)

Hello,

Recently I received Refinitiv Workspace and am using it instead of the old Eikon application. I am using the eikon and refinitiv.data API via Python. The eikon API works without any issue, however when I try to retrieve data using refinitiv.data I receive the error code 401 with the following message:

When opening a session using

import refinitiv.data as rd
rd.open_session()

I receive the output

<refinitiv.data.session.Definition object at 0x1c21cad3910 {name='workspace'}>

The _config_defaults.py looks like this:

I am actively running Refinitiv Workspace on my computer. The same issues arise when closing Refinitiv Workspace and logging into the Eikon application. The eikon API works in both cases.

Any help would be greatly appreciated!

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Accepted answers

aramyan.h

Hi @benedikt-luka.antic ,

There is another question in the portal with the same issue and this is perhaps related to the Workspace App itself. I have already raised Product issue case with number 13094529.

You should have already received an email, please update us here with the progress.

Best regards,

Haykaz

All comments

aramyan.h

Hi @benedikt-luka.antic,

Do you receive this error after rd.open_session()? Please note that in RD you don't necessarily need to set up the config (If you want to use via config you need to provide your actual APP key under app-key field of the json) and pass the API key. When running rd.open_session() it will automatically pick up your APP key from Workspace desktop app running in the background.

Best regards,

Haykaz

benedikt-luka.antic

Hi @aramyan.h,

No, when running rd.open_session() I receive the following, in my opinion 'normal', output

<refinitiv.data.session.Definition object at 0x1c21cad3910 {name='workspace'}>

Only when I then try to retrieve data do I receive the error outlined above after a couple of moments.

aramyan.h

Thanks @benedikt-luka.antic , can you please also share the code you are using which produces the error?

benedikt-luka.antic

Of course beforehand I execute

import refinitiv.data as rd
rd.open_session()

aramyan.h

Hi @benedikt-luka.antic ,

Can you run other rd function, for example?

rd.get_data('AAPL.O')

Please also try if you have access in Search via our API Playground - API Playground (refinitiv.com).

And finally please post here what version of httpx are you using?

Best regards,

Haykaz

nick.zincone

Hi @benedikt-luka.antic

After launching LSEG Workspace, can you open a browser and try the following:

http://localhost:9000/ping?all

Your output should look something like this:

I'm looking to see if your account provides you with API access.

benedikt-luka.antic

Hi,

sadly the group policy at my work stops me from accessing http://localhost:9000/ping?all

benedikt-luka.antic

But since all data requests have been working without trouble until recently and nothing regarding my actual account permissions etc. has changed, I would assume I still have API access.

aramyan.h

Hi @benedikt-luka.antic ,

There is another question in the portal with the same issue and this is perhaps related to the Workspace App itself. I have already raised Product issue case with number 13094529.

You should have already received an email, please update us here with the progress.

Best regards,

Haykaz

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