Refinitiv datastream connection unavailable

Hello,

We are having truble connecting to refinitiv datastream. Sudendly the connection broke, sometimes the connection works ramdonly for a few minutes and then drops. Most of the time we can not connect to the websocket.

The system have been working correctly for 4-5 months now and no changes have been made, so we asume something change or happened in the refinitiv side.

Thank you in advice,

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Accepted answers

Gurpreet

Hello @miguel.alvarez,

I am not aware, if Datastream offers WebSockets for streaming data. Can you please confirm if the product that you are using is indeed Datastream? If yes, which offering and language/SDK within Datastream are you using?

We do have websockets API for streaming real time data which can connect to RTO cloud.

All comments

Gurpreet

Hello @miguel.alvarez,

We do have websockets API for streaming real time data which can connect to RTO cloud.

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