An error occurred while requesting URL('http://local host:9060/api/handshake'). RemoteProtocolError(

Dear Team,
I am using Python API and an issue arises when I connect to Eikon
import refinitiv.data as rd
rd.get_config()["http.request-timeout"] = 60
An error occurred while requesting URL('http://local host:9060/api/handshake').
RemoteProtocolError('Server disconnected without sending a response.')
I have referred to this link to sort out the problem -
- Client is using Refinitiv Eikon 4.0.65 on the affected machine
- The last time this worked was last year, but could not point when exactly last year.
- AppKEY has been generated and is enabled
- Launched Codebook and it has no error.
- Tested Codebook and it works without the same issue/ error
- Client is using Anaconda Navigator and this is the error that she is getting:
- Tried using Eikon PIP install and tried retrieving simple Eikon API data
- Closed All Jupyther Notebooks on all browsers active
- Uninstalled/reinstall Anaconda Navigator
- Relaunched Eikon and Anaconda Navigator
- Test > same issue
Answers
-
Hi @Jenan ,
The error message is the same as in this thread which is a network issue. Basically, the Library needs to connect to the Workspace/Eikon desktop application via localhost URLs (http://localhost:9060 and http://localhost:9000) as the API proxy between the library and the platform.
The user should contact their IT team to verify if this private network has a network policy/proxy or firewall that blocks the connection to localhost.
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