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    • We get the following error message from the server: "NakCode:AccessDenied" "Text:902: Cannot Crea...

    LanceGabriel.Villacrusis
    LanceGabriel.Villacrusis LSEG
    in WebSocket API

    ...te a Record"

    We get the following error message from the server:

    "ID:1"
    "Type:Ack"
    "AckID:0"
    "NakCode:AccessDenied"
    "Text:902: Cannot Create a Record"
    "Key:Service:DEX_CTB_PRD"
    "Name:ATS_RM_CREATE"


    The message says our access is denied but it would be very strange if we were allowed to create a RIC with "ATS_INSERT_S" delete any RIC with "ATS_DELETE_ALL" but not to create a RIC with "ATS_RM_CREATE". It seems to us the JSON is probably incorrect.

    Our biggest problem is that we don’t have any documentation describing the different instructions such as ATS_DELETE_ALL / ATS_INSERT_S / ATS_RM_CREATE and the fields such as X_RIC_NAME / X_BU / X_CONTAINER / X_PE / X_MODEL…

    1) Would you by chance have some documentation or dictionary describing those?

    2) Is ATS_RM_CREATE still supported by WebSocket?

    3) Do you see any mistake in our JSON: {"ID": 1, "Type": "Post", "Key": {"Service": "DEX_CTB_PRD", "Name": "ATS_RM_CREATE"}, "Ack": true, "PostID": 0, "Message": {"ID": 0, "Type": "Refresh", "Fields": {"X_RIC_NAME": "TESTABREG=BELB", "X_BU": "ATS", "X_CONTAINER": "DEFAULT", "X_PE": "0", "X_MODEL": "DERIV05", "X_LINK": "1", "X_PPE": "0"}}}

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    Best Answer

    • wasin.w
      wasin.w admin
      Answer ✓

      Hello @LanceGabriel.Villacrusis

      I checked the ATS Operation document (Refinitiv_ Real-Time Advanced_ Transformation_ Server_Operations.pdf file in the ATS server package). It describes the ATS_INSERT_S and ATS_RM_CREATE commands as follows:

      • ATS_INSERT_S: create records from Contribution Commands via the Enterprise Platform or sink application.
      • ATS_RM_CREATE: create records from ATS models via the Enterprise Platform or a sink application. A model must exist before you can create a record from model.

      The document also contains the negative FID information too.

      table.png

      According to the WebSocket API - contribution point of view, the client's JSON post message is a valid JSON message format.

      Since the error is generated from the ATS server, I strongly suggest you contact the ATS Support team to verify the client's ATS setting and permission. You can contact the ATS Support team via https://my.refinitiv.com/content/mytr/en/helpandsupport.html website.


      contact-ats-support.png

    Answers

    • LanceGabriel.Villacrusis
      LanceGabriel.Villacrusis LSEG

      Hi @wasin.w so to confim

      1) Would you by chance have some documentation or dictionary describing those?

      Answer: everything is in the ATS Operation document (Refinitiv_ Real-Time Advanced_ Transformation_ Server_Operations.pdf

      2) Is ATS_RM_CREATE still supported by WebSocket?
      Answer: Yes
      3) Do you see any mistake in our JSON: {"ID": 1, "Type": "Post", "Key": {"Service": "DEX_CTB_PRD", "Name": "ATS_RM_CREATE"}, "Ack": true, "PostID": 0, "Message": {"ID": 0, "Type": "Refresh", "Fields": {"X_RIC_NAME": "TESTABREG=BELB", "X_BU": "ATS", "X_CONTAINER": "DEFAULT", "X_PE": "0", "X_MODEL": "DERIV05", "X_LINK": "1", "X_PPE": "0"}}}

      Answer:JSON post message is a valid JSON message format.


      With regards to the error message we would need to reach out to ATS team correct? this is not an issue with the use of ATS_RM_CREATE ?

    • wasin.w
      wasin.w admin

      Hello @LanceGabriel.Villacrusis

      The client's JSON post message is a valid JSON message for the WebSocket API, but it needs to be checked with the ATS team to verify if the attributes and values match the ATS requirement.

      Question: With regards to the error message we would need to reach out to ATS team correct? this is not an issue with the use of ATS_RM_CREATE ?

      Answer: Yes.

      The "NakCode:AccessDenied - Text:902: Cannot Create a Record" is generated from the ATS server, so I suggest you reach out to the ATS team to verify why the client has an issue with ATS_RM_CREATE command while the ATS_INSTERT_S work fines.

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